Returns, Refunds & Cancellations
Last updated: 29 July 2026
Cancelling an Order
You may cancel most online orders within 14 days of receiving your items, without giving a reason.
To cancel, email supporttidyvalle@gmail.com with your name, order number and a clear statement that you wish to cancel your order.
If your order has not yet been dispatched, we will do our best to cancel it. Once an order has been dispatched, the cancellation process below applies.
Returning an Item
After notifying us that you wish to cancel, you have a further 14 days to return the item.
Please contact us before sending a return so that we can provide the correct return instructions and address. Items should be returned unused and in their original condition, with all packaging where possible.
You may inspect an item as you would in a shop. However, we may reduce a refund if the value of an item has been reduced because it has been used or handled more than necessary.
For change-of-mind returns, you are responsible for the direct cost of return postage unless we state otherwise.
Refunds
Once we receive the returned item, or evidence that it has been returned, we will process your refund within 14 days.
Refunds are made using the original payment method. We will refund the original standard delivery cost where required by law. Additional charges for upgraded delivery services are not refundable.
Faulty, Damaged or Incorrect Items
If an item arrives faulty, damaged or incorrect, contact us as soon as possible at supporttidyvalle@gmail.com with your order number and clear photographs where available.
We will review the issue and arrange an appropriate refund, replacement or other remedy. You will not be responsible for return costs where an item is faulty, damaged or incorrect.
Items That Cannot Be Returned
Cancellation rights may not apply to:
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Personalised or made-to-order items.
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Sealed items that cannot be returned for health or hygiene reasons once opened.
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Perishable goods.
Contact Us
For all return, refund or cancellation enquiries, please contact:
This policy does not affect your statutory consumer rights.