Frequently Asked Questions

Where do you deliver?

We currently deliver to addresses throughout the United Kingdom. Delivery availability is confirmed at checkout.

How long will delivery take?

Estimated delivery times are shown on our Delivery Information page and may vary depending on the product and delivery location.

Will I receive tracking information?

Where tracking is available, we will send the details by email after your order has been dispatched.

Why have my items arrived separately?

Some products are fulfilled by international partners. If you order more than one item, they may arrive in separate parcels and on different dates.

Can I change my delivery address?

Please contact us as soon as possible at supporttidyvelle@gmail.com. We cannot guarantee changes once an order has entered processing or has been dispatched.

Can I cancel my order?

Most online orders can be cancelled within 14 days of delivery. Please see our Returns, Refunds & Cancellations Policy for full details.

How do I return an item?

Contact us at supporttidyvelle@gmail.com with your order number. We will provide the correct return instructions and address.

When will I receive my refund?

Once we receive the returned item, or proof that it has been sent back, refunds are processed within 14 days using the original payment method.

What if my item is faulty, damaged or incorrect?

Please email supporttidyvelle@gmail.com with your order number and photographs where available. We will review the issue and arrange an appropriate solution.

Are payment methods secure?

Payments are processed through the secure payment options available at checkout. We do not store full payment card details.

Will I be charged extra fees after ordering?

Any applicable delivery charges will be displayed before payment. Customers will not be expected to pay undisclosed charges.

How can I contact Tidyvelle?

Email us at supporttidyvelle@gmail.com. Please include your order number when contacting us about an existing purchase.