Delivery Information

At Tidyvelle, we want your delivery experience to be clear and straightforward. Please read the information below before placing your order.

Where We Deliver

We currently deliver to addresses throughout the United Kingdom. Delivery availability and any applicable charges will be confirmed at checkout after you enter your postcode.

Some remote locations, including certain islands and rural areas, may require additional delivery time.

Order Processing

Orders are normally processed within [1–3 working days], excluding weekends and UK bank holidays.

Once your order has been dispatched, you will receive a confirmation email containing the available delivery and tracking information.

Please note that order processing times may be slightly longer during promotional periods, public holidays or periods of unusually high demand.

Estimated Delivery Time

Our estimated delivery time is [7–15 working days] after dispatch.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including customs processing, severe weather, postal disruption or delays experienced by the delivery provider.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to contact you.

International Fulfilment

Some Tidyvelle products are dispatched directly by our international fulfilment partners. As a result, products from the same order may arrive in separate parcels or on different dates.

You will not be charged additional delivery fees simply because an order has been divided into more than one parcel.

Delivery Charges

Any applicable delivery charge will be clearly displayed at checkout before you complete your purchase. We will not add delivery charges to your order after payment has been completed.

If an order may be subject to additional import duties, taxes or customs charges, this must be made clear before payment. Customers will not be expected to pay undisclosed charges.

Tracking Your Order

Where tracking is available, you will receive the tracking details by email after your order has been dispatched.

Please allow up to 48 hours for the tracking information to become active. Tracking updates are controlled by the delivery provider and may not always appear immediately.

Separate Parcels

If you order more than one product, your items may be dispatched separately. You may therefore receive more than one parcel and more than one tracking number.

Receiving one parcel does not necessarily mean that the remaining items have been forgotten or cancelled.

Delivery Address

Please check that your name, delivery address and postcode are correct before completing your order.

If you notice an error, contact us as soon as possible at supporttidyvalle@gmail.com, including your order number and the correct information.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Delayed or Missing Orders

If your order has not arrived by the latest estimated delivery date, please:

Check the tracking information provided by email.
Check whether the delivery provider has left the parcel in a safe place or with a neighbour.
Confirm that the delivery address on your order is correct.
Contact us at supporttidyvalle@gmail.com with your full name and order number.

We will review the delivery information and contact the relevant fulfilment or delivery provider where necessary.

Damaged Parcels

If your parcel arrives visibly damaged, please photograph the external packaging and the affected product, and contact us as soon as reasonably possible at supporttidyvalle@gmail.com.

Your statutory consumer rights are not affected by this request.

Returns and Cancellations

For information about returning an item, cancelling an online order or requesting a refund, please read our Returns, Refunds & Cancellations Policy.

If you have any questions about your delivery, please contact:

Email: supporttidyvalle@gmail.com

Please include your order number whenever contacting us about an existing purchase.