Privacy Policy

Last updated: 29 July 2026

This Privacy Policy explains how Tidyvelle collects, uses and protects personal information when you visit our website or place an order.

Information We Collect

We may collect:

Your name, email address, telephone number and delivery address.
Order, payment and delivery details.
Messages you send to us.
Technical information, such as device, browser, IP address and website activity.
Marketing preferences, where you choose to receive marketing communications.

We do not store full payment card details.

How We Use Your Information

We use your information to:

Process, fulfil and deliver your order.
Provide customer support and respond to enquiries.
Send order confirmations, delivery updates and service messages.
Prevent fraud, protect our website and improve our services.
Send marketing emails only where you have given consent or where otherwise permitted by law.

We process order information because it is necessary to perform our contract with you. We may also process information to comply with legal obligations and for legitimate business interests, such as fraud prevention and website security.

Who We Share Information With

We share personal information only when necessary with:

Wix, which hosts and operates our website.
Payment providers that process payments.
Delivery providers and fulfilment partners that prepare and send orders.
Professional advisers, legal authorities or regulators where required by law.

We do not sell your personal information.

International Transfers

As some products are fulfilled internationally, your information may be shared with delivery and fulfilment partners outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate safeguards are used.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose for which it was collected.

Order and transaction records are retained for the period required by applicable tax, accounting and legal obligations.
Customer service communications may be retained for up to 24 months.
Marketing information is retained until you withdraw consent or unsubscribe.

Your Rights

Depending on applicable law, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information.
Restrict or object to certain processing.
Withdraw consent for marketing at any time.
Request a copy of your information in a portable format.

To make a request, contact us at supporttidyvalle@gmail.com.

Cookies

We use cookies and similar technologies to operate our website, improve performance and, where permitted, understand how visitors use the site.

For more information, please read our Cookie Policy. You can manage non-essential cookies through our cookie banner.

Security

We use reasonable technical and organisational measures to protect personal information. However, no online system can be guaranteed to be completely secure.

Complaints

If you have concerns about how we use your personal information, please contact us first at supporttidyvalle@gmail.com.

If you are in the United Kingdom, you may also have the right to complain to the Information Commissioner’s Office (ICO).

Changes to This Policy

We may update this Privacy Policy when necessary. The latest version will always be available on this page.